Exchange and Return policy

Exchange & Return Policy – 15 Days

At KK Shawls, we prioritize your satisfaction. If you’re not fully satisfied with your purchase, you can exchange or return it within 15 days of delivery, subject to the following conditions:

  1. Eligibility:

    • Items must be unused, unwashed, and in their original packaging with all tags attached.
    • Returns or exchanges are only applicable for unworn and undamaged shawls.

  2. Process:

    • To initiate a return or exchange, contact our customer service team at +923271965058 with your order details.
    • Once approved, ship the item back to the address provided.

  3. Refunds & Exchanges:

    • Refunds will be processed to the customer bank account within 7 business days of receiving the item.
    • Exchanges are subject to product availability.

  4. Shipping Costs:

    • Customers are responsible for return shipping costs unless the item was damaged or incorrect.

For further assistance, feel free to contact us. Your satisfaction is our top priority!